FAQ

Frequently Asked Questions

How do I get a free 4-pack of gift tags with any purchase of $13 or more?
Use the promo code from the Lovepop postcard in your photo packet.
Tue, 17 Sep, 2019 at 9:23 AM
When does the promotion for the free 4-pack of gift tags expire?
You must use your promo code by January 31, 2020
Tue, 17 Sep, 2019 at 9:23 AM
Where is Santa? Where can I visit Santa?
In partnership with our clients, Cherry Hill Programs manages the holiday photo experiences at nearly 900 shopping centers and malls in the U.S., Canada and...
Thu, 24 Oct, 2019 at 2:20 PM
What is Cherry Hill Programs?
Cherry Hill Programs (CHP) delivers unforgettable memories, captured with high resolution digital images that our guests cherish year after year. Cherry...
Tue, 15 Oct, 2019 at 12:54 PM
What is MyHolidayMoments?
MyHolidayMoments is the customer-facing brand for Cherry Hill Programs, the industry leader in experiential holiday photography. As a customer you will rece...
Tue, 15 Oct, 2019 at 12:58 PM
How large are my Digital Photo files? Are my Photos high resolution?
On www.MyHolidayMoments.com your digital photos are delivered as high quality JPGs. The exact file size is 1500px x 2100px.
Tue, 15 Oct, 2019 at 1:01 PM
How does it work? How much does it cost?
Visits with Santa are always welcome. During your visit our associates will capture professional photos of the experience. Sorry, no personal cameras are al...
Fri, 25 Oct, 2019 at 10:47 AM
When can I visit Santa?
Santa's arrival date varies by location and he's available for visits through close of business Christmas Eve. Visit www.WhereIsSanta.com to f...
Fri, 25 Oct, 2019 at 10:47 AM
I have a coupon. How do I redeem a coupon or bar code to receive the offer?
If you have received a promotional coupon from MyHolidayMoments, simply present the bar code / coupon at the physical Santa experience to receive the offer ...
Tue, 15 Oct, 2019 at 1:38 PM
I have a FastPass promo code. How do I redeem the promo code to receive the offer?
If you have received a promo code for a FastPass package or reservation, you will enter the promo code online during checkout to receive the offer or discou...
Tue, 15 Oct, 2019 at 1:44 PM