Frequently Asked Questions

What should I do if I do not receive the ‘Receipt & Copyright Release’ email?
First, check your ‘Junk’ or ‘Spam’ folder to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ emai...
Thu, 26 Oct, 2017 at 9:32 AM
If I buy a Photo Download online, will I be able to print that at my local photo retailer?
If you buy a Photo Download online, you will be able to print that photo at any local photo retailer, as long as you print out the ‘Receipt and Copyright Re...
Tue, 13 Feb, 2018 at 9:43 AM
Do you offer photo opportunities for guests with special needs? Can I make an appointment?
‘Santa Cares’ and 'Bunny Cares' are Cherry Hill national programs for special needs events.  Some partners have created their own brand name for t...
Tue, 13 Feb, 2018 at 9:47 AM
Is my information shared with any other companies and/or parties?
Your email address will be shared with the mall where you purchased your Santa Photo package. Your email address will not be sold or shared with any other c...
Thu, 2 Nov, 2017 at 1:46 PM
Is my Photo shared with anyone?
No, your Photo is not shared with anyone; for additional information, please click here to see our Terms/Conditions & Privacy Policy.
Tue, 13 Feb, 2018 at 9:49 AM
If I have a question or a problem, who should I contact?
If you have questions or a problem, please click on the 'Contact Us' tab located on the right hand side of the screen. This will take you to our &...
Mon, 2 Nov, 2015 at 11:53 AM
What is Lovepop?
Lovepop is a Boston based startup company that creates magical paper art to give to the special people in your life. Every Lovepop card is blank because per...
Sat, 13 Oct, 2018 at 10:22 AM
What size photo fits in the Photo Tree card?
A wallet sized (3.5” x 2.5”) photo can be placed inside the center of the Photo Tree card.
Sat, 4 Nov, 2017 at 11:22 AM
Can I send the LovePop cards through the mail?
Absolutely. That’s part of the fun!  All Lovepop cards can be sent through the mail. Since a Lovepop is more than a regular card, it does require additional...
Sat, 4 Nov, 2017 at 11:27 AM
Where can I buy more LovePop cards?
Visit Lovepop (www.lovepop.com) explore 350+ handcrafted designs for every occasion and just because.
Mon, 15 Oct, 2018 at 12:53 PM