FAQ

Frequently Asked Questions

What is a Shutterfly Promo Card? Does my purchase include one?
In partnership with Shutterfly at participating locations in the U.S. during the Santa 2019 season, each customer will receive a complimentary $25 promo car...
Mon, 11 Nov, 2019 at 6:31 PM
What should I do if I do not receive the ‘Receipt & Copyright Release’ email?
First, check your ‘Junk’ or ‘Spam’ folder to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ emai...
Thu, 26 Oct, 2017 at 9:32 AM
If I buy a Photo Download online, will I be able to print that at my local photo retailer?
If you buy a Photo Download online, you will be able to print that photo at any local photo retailer, as long as you print out the ‘Receipt and Copyright Re...
Tue, 13 Feb, 2018 at 9:43 AM
Do you offer Santa visits and photos for guests with special needs? Can I make a reservation?
In partnership with shopping center management all our holiday photo experiences are ADA compliant. Guests with all abilities are invited to visit Santa a...
Thu, 24 Oct, 2019 at 2:21 PM
If I have a question or a problem, who should I contact?
If you have questions or a problem, please click on the 'Contact Us' tab located on the right hand side of the MyHolidayMoments website. See scree...
Tue, 15 Oct, 2019 at 5:39 PM
What is Lovepop? How was Lovepop started?
Lovepop is a Boston-based startup company that creates magical paper art to give to the special people in your life. Every Lovepop card is blank because per...
Tue, 15 Oct, 2019 at 2:00 PM
My Lovepop promo code isn’t working. Who can I contact?
This Santa season the Lovepop promotion is only available at select, participating Santa experiences. If you have any problems or questions when using y...
Tue, 15 Oct, 2019 at 1:52 PM
What size photo fits in the Photo Tree card?
A wallet sized (3.5” x 2.5”) photo can be placed inside the center of the Photo Tree card.
Sat, 4 Nov, 2017 at 11:22 AM
Where can I buy more LovePop cards?
Visit Lovepop (www.lovepop.com) explore 350+ handcrafted designs for every occasion and just because. Does Lovepop do custom work? Lovepop creates i...
Tue, 15 Oct, 2019 at 2:14 PM
When do I have to order my Lovepop card(s) to get them before Christmas? What size photo fits in the Photo Tree card?
In order for you to get your amazing Lovepop cards by Christmas, there are three important dates to remember. 12/14 for free shipping 12/18 with $9 exped...
Tue, 15 Oct, 2019 at 2:16 PM