Frequently Asked Questions

What should I do if I do not receive the ‘Receipt & Copyright Release’ email?
First, check your ‘Junk’ or ‘Spam’ folder to confirm that the email has not been sent there. If you do not receive your ‘Receipt and Copyright Release’ emai...
Thu, 26 Oct, 2017 at 9:32 AM
If I buy a Photo Download online, will I be able to print that at my local photo retailer?
If you buy a Photo Download online, you will be able to print that photo at any local photo retailer, as long as you print out the ‘Receipt and Copyright Re...
Tue, 13 Feb, 2018 at 9:43 AM
What is PackageFromSanta.com?
PackageFromSanta.com is the award-winning online Santa Letter service that keeps your loved ones believing in the wonder and magic of Santa Claus with auth...
Thu, 26 Oct, 2017 at 9:36 AM
How do I get my Free Santa Call(s) from PackageFromSanta.com?
You receive 1 or 3 Free Personalized Santa Calls from PackageFromSanta.com with a mall photo package purchase, depending on the whether you reserved your Sa...
Sat, 28 Oct, 2017 at 11:30 AM
What is the Free Personalized Nice List Guide from PackageFromSanta.com, and how do I get it?
The Free Personalized Nice List Guide is a high-quality, full color, printable list of the top things your child needs to do to stay on Santa’s Nice List! K...
Sat, 28 Oct, 2017 at 11:35 AM
I was offered a discounted Santa Letter Package from PackageFromSanta.com, but now I can’t access my special offer?
To purchase a discounted Santa Letter package just go to www.PackageFromSanta.com/SpecialMessage. If you have any questions or need any additional informati...
Sat, 28 Oct, 2017 at 11:38 AM
Do you offer photo opportunities for guests with special needs? Can I make an appointment?
‘Santa Cares’ and 'Bunny Cares' are Cherry Hill national programs for special needs events.  Some partners have created their own brand name for t...
Tue, 13 Feb, 2018 at 9:47 AM
Is my information shared with any other companies and/or parties?
Your email address will be shared with the mall where you purchased your Santa Photo package. Your email address will not be sold or shared with any other c...
Thu, 2 Nov, 2017 at 1:46 PM
Is my Photo shared with anyone?
No, your Photo is not shared with anyone; for additional information, please click here to see our Terms/Conditions & Privacy Policy.
Tue, 13 Feb, 2018 at 9:49 AM
If I have a question or a problem, who should I contact?
If you have questions or a problem, please click on the 'Contact Us' tab located on the right hand side of the screen. This will take you to our &...
Mon, 2 Nov, 2015 at 11:53 AM