FAQ

Frequently Asked Questions

Where can I find my Photo Code?
Your unique photo code can be found on your receipt and on the bottom left of your printed photo (see below).
Tue, 13 Feb, 2018 at 9:48 AM
What if I lost my receipt?
If you have lost your receipt, you can find your photo code on the bottom left (see below) of any of your Santa Photos.
Thu, 26 Oct, 2017 at 9:26 AM
I can't see where to enter my photo code or email on the home page?
If you are unable to see where to enter your photo code or email address when using a desktop computer then you are using an out of date version of a browse...
Tue, 17 Feb, 2015 at 9:16 AM
How do I remove the watermark from my Photo?
If you see a watermark on your Photo that is an indication that you have not yet purchased the Santa Photo Download. To remove the watermark and to have acc...
Tue, 13 Feb, 2018 at 9:41 AM
How do I apply a Border to my Photo?
Simply click or tap on any Border shown to the right the photo to apply that Border to your Photo. You may also drag and drop the Border onto your photo to ...
Tue, 13 Feb, 2018 at 9:41 AM
How do I add a Sticker to my Photo?
Simply click or tap on any Sticker shown to the right the photo (under the Sticker tab) to apply that Sticker to your Photo. You may also drag and drop a St...
Tue, 13 Feb, 2018 at 9:42 AM
How do I Share my Photo on Facebook or Twitter?
To Share your personalized Photo, just click or tap on the Share (Facebook) or Tweet (Twitter) icon below the photo. Once logged in to your social media acc...
Tue, 13 Feb, 2018 at 9:42 AM
How do I save my Photo to my phone?
To save your Photo to your phone tap the Download button and follow the instructions. Tap and hold your finger on the photo until a dialog box shows to Save...
Tue, 13 Feb, 2018 at 9:43 AM
What is Shutterfly?
In a snapshot, Shutterfly allows you to be thoughtful and creative with your memories. From start to finish, they make it easy to store, enjoy and share pho...
Mon, 2 Nov, 2015 at 11:42 AM
What is my Shutterfly promotional card?
The Shutterfly promotional card is a $25 value that you receive with your Santa Photo purchase at the mall. You can use the value of card toward your Shutte...
Tue, 13 Feb, 2018 at 9:44 AM