FAQ

Frequently Asked Questions

Can I make a reservation to see Santa?
Yes you can! Many malls have that option. Simply go to  Santasfastpass.com and enter your zip code. Malls in your area will be listed. You can make your re...
Fri, 13 Sep, 2019 at 3:39 PM
Where can I find my Photo Code?
Your unique photo code can be found on your receipt and on the bottom left of your printed photo (see below).  Visit myholidaymoments.com to input yo...
Wed, 4 Sep, 2019 at 10:39 AM
What if I lost my receipt?
If you have lost your receipt, you can find your photo code on the bottom left (see below) of any of your Santa Photos. Visit myholidaymoments.com to input ...
Fri, 13 Sep, 2019 at 12:33 PM
Where are my other photos?
If you purchased a package that contains more than one photo you will see them under the gallery tab above the current photo. The gallery page shows you a t...
Fri, 13 Sep, 2019 at 3:21 PM
I can't see where to enter my photo code or email on the home page?
If you are unable to see where to enter your photo code or email address when using a desktop computer then you are using an out of date version of a browse...
Tue, 17 Feb, 2015 at 9:16 AM
How do I remove the watermark from my Photo?
If you see a watermark on your Photo that is an indication that you have not yet purchased the Santa Photo Download.  To remove the watermark and to hav...
Fri, 13 Sep, 2019 at 12:34 PM
How do I apply a Border to my Photo?
Simply click or tap on any Border shown to the right the photo to apply that Border to your Photo.  You may also drag and drop the Border onto your phot...
Fri, 13 Sep, 2019 at 12:37 PM
How do I add a Sticker to my Photo?
Simply click or tap on any Sticker shown to the right the photo (under the Sticker tab) to apply that Sticker to your Photo.  You may also drag and drop a ...
Fri, 13 Sep, 2019 at 12:37 PM
How do I save my Photo to my phone?
To save your Photo to your phone tap the Download button and follow the instructions. Tap and hold your finger on the photo until a dialog box shows to Save...
Tue, 13 Feb, 2018 at 9:43 AM
What is Shutterfly?
In a snapshot, Shutterfly allows you to be thoughtful and creative with your memories.    From start to finish, they make it easy to store, enjoy and shar...
Fri, 13 Sep, 2019 at 12:38 PM