FAQ

Frequently Asked Questions

Can I make a reservation to visit Santa? How do I make a reservation to visit Santa?
Yes, many malls and shopping centers offer the option to make a reservation ahead of your visit. Walk-in visits with Santa are always welcome. Reservations ...
Fri, 25 Oct, 2019 at 10:46 AM
I cannot find my Photo Code. Where can I find my Photo Code?
You can find your Photo Code in a few different places: (1) on the bottom left of any of your printed photos with Santa. (2) on the bottom on your prin...
Mon, 11 Nov, 2019 at 9:21 AM
How long are my photos available online? Will my photos be deleted?
Your holiday photos are stored on www.myholidaymoments.com for the current holiday, Christmas 2019, and one prior holiday season, Easter 2019.  Be sure ...
Wed, 30 Oct, 2019 at 9:09 AM
What if I lost my receipt?
If you have lost your receipt, you can find your photo code on the bottom left of any of your printed photos with Santa. The code on your printed ...
Mon, 11 Nov, 2019 at 9:16 AM
Where do I enter my photo code or email on the MyHolidayMoments home page?
If you are unable to see where to enter your photo code or email address when using a desktop computer then you are most likely using an out of date version...
Tue, 15 Oct, 2019 at 12:31 PM
How do I remove the watermark from my Digital Photos?
If you see a watermark on your Photo that is an indication that you have not yet purchased your photos as Digital Downloads.  To remove the watermark an...
Tue, 15 Oct, 2019 at 12:46 PM
How do I apply a Border to my Photo?
Simply click or tap on any Border shown to the right the photo to apply that Border to your Photo.  You may also drag and drop the Border onto your phot...
Fri, 13 Sep, 2019 at 12:37 PM
How do I add a Sticker to my Photo?
Simply click or tap on any Sticker shown to the right the photo (under the Sticker tab) to apply that Sticker to your Photo.  You may also drag and drop a ...
Fri, 13 Sep, 2019 at 12:37 PM
How do I save my Photo to my phone?
To save your Photo to your phone tap the Download button and follow the instructions. Tap and hold your finger on the photo until a dialog box shows to Save...
Tue, 13 Feb, 2018 at 9:43 AM
What is Shutterfly?
In a snapshot, Shutterfly allows you to be thoughtful and creative with your memories.    From start to finish, they make it easy to store, enjoy and shar...
Fri, 13 Sep, 2019 at 12:38 PM